Exchange Policy

We strive to ensure the highest quality of our products. However, in the rare event that you receive a damaged product, please note the following terms for exchanges:

Eligibility for Exchange:

• Exchanges are only applicable for products that arrive damaged.
• Regular wear and tear, incorrect usage, or dissatisfaction without physical damage are not covered under this policy.

Proof of Damage:

To claim an exchange, you must provide a clear unboxing video that shows:

• The package in its sealed condition before opening.
• The process of unboxing.
• The damaged product and its defect.

Timeframe for Claim:

• The exchange request, along with the required unboxing video, must be submitted within 48 hours of receiving the product.

How to Submit a Claim:

• Contact our support team via email at amyimpex6@gmail.com.
• Include your order details, a description of the issue, and the unboxing video.

Note: Claims without an unboxing video or submitted outside the specified timeframe will not be eligible for exchange.

We appreciate your understanding and cooperation in adhering to these guidelines.